What payment methods do you accept?
We accept Amazon Pay, American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, Shop Pay, and Visa. Every transaction is securely processed with SSL encryption to keep your details safe.
Do you offer free shipping?
Yes, free shipping is included on every order across the United States. No minimums and no hidden conditions, because we believe delivery should be easy and stress-free.
How long does delivery take?
Orders are prepared within 1 to 2 business days, and delivery then takes another 3 to 7 business days. In most cases your order arrives within 4 to 9 business days in total. As soon as we have packed your order and handed it to our delivery partner, you will receive a tracking link so you can follow it every step of the way.
What currency are your prices in?
All prices on our website are shown and charged in US dollars (USD).
Where do you ship from?
Orders are prepared and shipped for delivery within the United States. Once your parcel is on its way, your tracking link will show you exactly where it is.
What do I do if my order hasn't arrived?
Start by checking the tracking link in your shipping email. If it has been more than 9 business days and your parcel still has not arrived, contact us at info@aleamiami.com and we will look into it right away.
Can I change my order or shipping address after ordering?
If your order has not shipped yet, we may be able to update the details or cancel it. Reach out as soon as you can after placing your order at info@aleamiami.com and we will do our best to help.
What is Alea Miami?
Alea Miami is an online fashion store offering a curated selection of clothing and accessories selected with style and confidence in mind.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is a top priority. Alea Miami never stores your sensitive information, and our checkout is fully secure.
Do you ship internationally?
For now we ship only within the United States. Our focus is on giving you the best possible experience locally. If we expand to other regions in the future, our community will be the first to know.
What is your return policy?
Changed your mind? No problem. You have 14 days from delivery to return your items. Just reach out at info@aleamiami.com and we will guide you through it.
Do you accept exchanges?
Yes, we do. If you would like to exchange an item, let us know at info@aleamiami.com and we will help you find the right option.
How long do refunds take?
Once your return is accepted, refunds are usually issued within 7 business days. Depending on your bank, it may take a little longer to appear on your statement.
Are there any restocking fees on returns?
No, never. There are no restocking fees at Alea Miami. What you paid is what comes back to you, in line with our return policy.
How will I know my order went through?
Right after checkout you will receive an order confirmation email. If you do not see it within a few minutes, check your spam folder, and feel free to email us so we can confirm everything looks good.
Can I cancel my order?
If your order has not shipped yet, we may be able to cancel it for you. Contact us as soon as possible after ordering and we will do our best to help.
How should I care for my items?
For the best results, we recommend following the care instructions on each item's label. Gentle washing and proper storage go a long way in keeping your pieces looking their best.
Still need help?
We are always here for you. Just drop us a message at info@aleamiami.com and our friendly team will be happy to assist.